Shipping policy

📦 International Shipping Policy

1. Shipping Coverage

We currently offer international shipping services exclusively to the following countries:

  • United States

  • Canada

Please contact us if you have specific shipping requests outside these regions.

2. Shipping Methods

We offer a variety of international shipping methods. Customers can choose based on delivery speed and preference:

  • Standard International Shipping: 7–20 business days

  • Express Shipping (e.g., DHL/FedEx/UPS): 3–7 business days

  • Economy Shipping (e.g., China Post, ePacket): 10–30 business days (varies by destination)

3. Processing Time

Orders will be processed and shipped within 1–3 business days (excluding weekends and public holidays).
Customized or made-to-order products may require additional time.

4. Shipping Fees

We offer free shipping on all orders shipped to the United States and Canada.
There are no additional shipping charges, regardless of order amount.

5. Customs, Duties & Taxes

All customs duties, import taxes, and any related charges are fully covered by us.
You will not be required to pay any extra fees when your order arrives.

6. Tracking & Updates

All shipments come with a tracking number after dispatch.
Customers can track their package in real-time via our website or the carrier's official website.

7. Shipping Delays & Lost Packages

We are not responsible for delays caused by natural disasters, pandemics, customs processing, or other force majeure events.
If your package is lost during transit, please contact us within 30 days of the shipping date so we can assist with investigation and resolution.

8. Prohibited Items

In accordance with international shipping regulations, the following items are not allowed:

  • Flammable, explosive, or hazardous materials (e.g., lighters, undeclared lithium batteries)

  • Illegal drugs and restricted substances

  • Perishable goods, live animals, or fresh produce

  • Other restricted items as defined by the shipping carrier or destination customs

9. Return & Refund Policy

International orders are not eligible for return, except in the case of damaged or incorrect items.
If your order arrives damaged or is incorrect, please contact us within 48 hours of receiving the package, along with photos for verification.
Refunds will be processed within 7 business days upon confirmation.

10. Contact Us

For any questions or support regarding our international shipping policy, please reach out to us via: